Shipping & Returns
All goods are despatched so that they will be with you within 3 -5 working days. If you have not received your goods please contact us immediately
Our aim at Trirunning is to provide a Returns service that is totally hassle-free for you. If you're not completely satisfied with an item you may return it within your lifetime, and as long as the item isn't fitted or used we're happy to receive it back for a refund.
The goods must be in their original condition and include all parts, accessories and packaging. To speed up your return, the goods should be accompanied with a brief reason for the return along with the receipt. The goods are your responsibility until they reach our Warehouse. Please ensure you package your return to prevent any damage to the items.
NOTE: Please do not tape up or attach labels direct to the retail packaging, please wrap the item first. Please ensure you mark your parcel, 'RETURNED GOODS'.
It can take up to 7 working days for us to receive your return, depending on which postal service you use. However, once we receive your goods, we will inspect and process them within 24hrs. Refunds will automatically be issued to the same payment method used to purchase the goods. As soon as your return has been processed by our team we will email you to let you know. In the unlikely event that you don't receive this email within 10 days of posting your parcel to us, please get in touch. If your purchase isn't everything you expected it to be and you wish to exchange an item the simplest and quickest thing to do is place a brand new order for your new item and return the old one to us for a full refund.
Return shipping costs are non-refundable. If the item is being returned as a result of our error, (damaged, defective, wrong item sent etc), we will refund Royal Mail First Class or Standard Parcel postage costs.
The simplest way to return an item is to return your item to where you bought it. This gives you the flexibility to get a refund or pick another item (or items) to exchange it with. If you're returning an item from the shop to the online store or vice versa we'll issue a refund and you'll be able to go back online or browse round our store and purchase an alternative product.